Returns & Exchanges
At Sterling Home, we want you to be completely satisfied with your purchase. If a piece doesn't fit your space perfectly, you can return most items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to start the return process.
Prepare the Item
Carefully repackage the item in its original box with all protective padding to ensure it arrives back to us safely.
Attach Shipping Label
Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing