Frequently Asked Questions
Everything you need to know about shopping with Sterling Home.
What are your shipping rates and delivery times?
We offer standard shipping across the continental US starting at $9.99, with free shipping on orders over $150. Standard delivery typically takes 5-7 business days, while larger furniture items may require 2-3 weeks for white-glove delivery.
What is your return policy for home decor and furniture?
We accept returns on most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services through our 'White Glove Delivery' option at checkout. Our team will deliver, unpack, and assemble your furniture in the room of your choice, as well as remove all packaging materials.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your Sterling Home account to view real-time updates on your shipment.
What payment methods do you accept?
Sterling Home accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery. Provide your order number and photos of the damage, and we will arrange for a replacement or a full refund immediately.